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SegurCaixa Holding > The values of SegurCaixa Holding

Trust, Quality and Dynamism are the three values that define SegurCaixa Holding: Trust –based on security, solvency, honest treatment of and respect for people, Quality –based on efficiency, service to the customer and professionalism–and Dynamism –based on an agile response and the capacity to adjust to the needs of the customers and the main channels of distribution (the mediators and the branch offices of “la Caixa”).

Keeping trust, not only of the employees and customers but also of the branch offices of “la Caixa” and the mediators, is one of the main objectives of SegurCaixa Holding. Trust is earned day by day; it is based on credibility and is kept up by the security and reliability of the products and services sold, offering a better relationship between value and effort with solvency in management. For this, SegurCaixa Holding aspires, at all times, to reach the highest level of professionalism by doing a good job, taking fair decisions and fulfilling the promises acquired before our insured customers.

Trust guides the relationships of the Group and it becomes the benchmark for decisions and actions as an expression of the vocation of service to customers, the branch network of “la Caixa” and the mediators. For this reason all the members of the staff are encouraged to have an honest, human, close and always respectful treatment based on dialogue, striving to be clearer and more transparent in their relations and in the products marketed.

First and foremost, SegurCaixa Holding offers quality solutions that are useful and innovative with broad cover, that answer the insurance and social welfare needs of its customers and suitably complement the offer of “la Caixa”, contributing a high added value.

But the attention the Group pays to quality is not just limited to offering more suitable products. It impregnates everyday work, driving the organization to offer each insured person a top quality service, that is close, agile and efficient, one that meets his expectations and that does not create problems for the branch offices of “la Caixa” nor the mediators.

SegurCaixa Holding uses technological innovation as a key tool in the improvement of its systems and processes, but that is not all. It manages everything with the customer in mind, maintaining a clear and open dialogue with him, being transparent in the information it gives while making an effort to see the situation from the customer’s perspective so that the company can acquaint itself more efficiently with his needs and concerns.

This wish for quality in service means that each member of the staff contributes the very best of his professional, continually updated, competences to the team, committing himself to his work and efficiently developing each of his tasks.

SegurCaixa Holding does not simply limit itself to selling products, instead it strives to provide solutions adapted to the needs and expectations of all the people who place their trust in it.

For this, SegurCaixa Holding must be capable of identifying and even anticipating the new insurance and welfare needs, which evolve depending on the moment and circumstances of each individual and society itself.

Beyond fulfilling the task of insuring, all efforts are turned to keeping up a sense of innovation, contributing new ideas and proposing and carrying out improvements to products and services on a permanent basis. The preparation and experience of the SegurCaixa Holding staff make up the ideal foundation on which to build and attain this indispensable proactive state.

On the other hand, the capacity to give an agile and suitable response to the expectations of our customers, even to the point of anticipating their requests, is still an identifying characteristic of SegurCaixa Holding and one of the most relevant factors that contributes to preserving the leading position the Group holds on the market.

These three values define the identity of the organisation, make up the management model of SegurCaixa Holding and set up the relationship between the organization, employees, customers and society.

SegurCaixa Holding’s stakeholders are institutionally recognised. They are the employees, customers, shareholders, the environment and society. Moreover, their individual interests are included in its responsible management model.

In the relationship between SegurCaixa Holding and its stakeholders, the Group always keeps its values in mind: Trust, Quality and Dynamism.

For more information and details on the responsible work carried out by The SegurCaixa Holding Group, please refer to the Corporate Social Responsibility Report via the following link:

2008 Complete Corporate Responsability Report (PDF 2187 Kb.)